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Customer service

I have placed an order and I have a question
You may find the answer in the list below:

We recommend applying the perfume in areas that are not too exposed during the day, such as on your neck, behind your ears, on your wrists, and between your breasts. For a longer-lasting effect, you can also layer your fragrance with the matching shower gel, body lotion, after-shave, and other products from the same perfume range.

It is important that you keep your perfume away from direct sunlight and extreme heat. Your perfume will last longer if it is kept in a cool, dry place. If you do not intend to use it for some time, you can place the bottle in a plastic bag and store it in the refrigerator, which will help extend its life.

If your order is damaged when it arrives, please e-mail our Customer Service department immediately so that we can file a claim with the carrier. We ask that you please keep the original packaging and content of the order for a period of ten working days following notification. You will then have the choice of having your order refunded or exchanged.

 

This is indeed mentioned in our terms and conditions and in the shipping confirmation email, but does remain exceptional.
As stated, we confirm that we will refund these costs. For this please send the customs clearance receipt to us at the following email address: [email protected]
We will then immediately refund the amount paid as per the initial transaction and this will appear in your bank account within 72 hrs.

This is indeed mentioned in our terms and conditions and in the shipping confirmation email, but does remain exceptional.

As stated, we confirm that we will refund these costs. For this please send the customs clearance receipt to us at the following email address: [email protected]

We will then immediately refund the amount paid as per the initial transaction and this will appear in your bank account within 72 hrs.

 

You can track your order thanks to the tracking number that you received in the confirmation e-mail at the time of ordering. Delivery normally takes around ten days but your order may sometimes take longer, depending on the carrier. If you still haven't received your order within a month, it is important that you contact us using the contact form below. We can then file a claim against the carrier and refund your order or send it again.

 

The additional amount corresponds to bank charges that your bank may levy when a payment is made in a foreign currency.
However, and as you are obviously aware, you paid the total amount for your order in euros. Your bank has therefore incorrectly debited this amount and you should contact them to arrange for a refund.

The additional amount corresponds to bank charges that your bank may levy when a payment is made in a foreign currency.

However, and as you are obviously aware, you paid the total amount for your order in euros. Your bank has therefore incorrectly debited this amount and you should contact them to arrange for a refund.

 

Make sure you entered your e-mail address correctly when you signed up. You should also check that your mailbox does not automatically filter our messages and deliver them to your spam folder. To make sure our e-mails get delivered to your inbox, please add Sobelia.com to your address book.

 

There is no reason to worry, as indicated in the shipping confirmation email, occasionally some tracking links are not updated during the delivery period between leaving the United States and landing in Europe.
Your tracking link will automatically be updated as soon as the parcel arrives in Europe.
There is no reason to worry, as indicated in the shipping confirmation email, occasionally some tracking links are not updated during the delivery period between leaving the United States and landing in Europe.
Your tracking link will automatically be updated as soon as the parcel arrives in Europe.

 

If you haven’t found the answer to your question,
click here to contact our customer service department.

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  • SECURE PAYMENT

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  • CUSTOMER SERVICE

    For any concerns or questions, contact the customer service department on 770-498-1626

    Or by e-mail by clicking here..

  • DELIVERY METHODS

    Your perfume is delivered via USPS, TNT or DHL : your perfumes arrive on time and in one piece !

  • NEED HELP ?

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    A delicate order ?

    Frequently Asked Questions !
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Sobelia Affordable luxury !

Sobelia.com is an online perfumery that only offers affordable perfumes from well-known brands, 100% authentic and at a discounted price! There are more than 5,000 perfumes waiting for you on our site.....

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Buying affordable perfume? It is possible! We offer a multitude of low-priced, authentic perfumes for Men and Women. Sobelia is based on a simple principle: only discounted perfumes will be sold on the platform. Sobelia invites you to discover a large range of more than 4,500 perfumes from well-known brands such as: Kenzo - Loris Azzaro - Jean Paul Gaultier - Lolita Lempicka - Hugo Boss – Calvin Klein – Paco Rabanne – Burberry – Lancome... We would like to specify that our perfumes are brand new and 100% authentic. We do not stock imitations. Also find www.Sobelia.com using the search terms: - bargain-priced perfumes - Perfume - Men’s' cologne - Women's perfume - low-priced perfumes - Eau de toilette - cut-rate perfume - Discount perfume - Perfumery - Buy perfume - Sobelia discount code